Terms & Conditions

The Grand Winston Hotel owner of this website defines the terms and conditions determined for the use of the Site and the relative reservation services. 

The term User refers to any physical and /or legal entities accessing the website or using its services. By using this Site, you agree to be bound by these terms and conditions. We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

  1. Scope.

These General Conditions apply to all online visits and bookings carried out on the site. Navigation of the site, use of the booking system and any other services offered on the Site, imply that these Terms and Conditions have been understood and are accepted by the User.

  1. The service offered by the Site.

The Website constitutes an online platform, that enables the Grand Winston Hotel to advertise their respective rooms and services for reservation, and on the other hand, allows visitors to the site to complete a reservation.

By booking through the Site, the User will establish a direct contractual relationship with the hotel. In offering these services, Grand Winston Hotel is entirely responsible for all the information available on the site and for updating rates and availability.

While our services are provided with diligence and careful attention, we are unable to verify and guarantee the accuracy of the information provided, nor can we be held responsible for any errors (including content and typographical errors), interruption of service (due to temporary and/or partial failure, to repair work, upgrading or maintenance of the website or other). 

  1. Intellectual property rights.

All content present on the Site, including all data, information, communications, editorial content, photos, video, graphics, designs, logos, trademarks and in general any material or service present therein, is the property of Grand Winston Hotel and it’s affiliates, Therefore, it is expressly forbidden to reproduce, copy and / or use the trademark, logo, website, content or anything else present on this site unless expressly authorized in writing. 

  1. Reservation Policies.

Through the Site, it is possible to inquire about room availability based on the dates chosen by the user in the system. 

This will be transmitted to Grand Winston Hotel via email, upon receipt the hotel will send a confirmation email to the User containing all the details of the reservation, the terms of sale, the amount charged in advance if relevant, the cancellation and / or modification penalties and all the information required for the subsequent confirmation of the same.

Until the confirmation email is received, the reservation will not be deemed completed.

6. Processing of personal data and cookies.

The Company respects the privacy of Users. For more information, consult the appropriate section by checking on our privacy policy. 

  1. Applicable law and jurisdiction.

This Site, as well as the policy regarding the treatment of personal data and the General Conditions, are subject to the laws in force in Kenya.

The User accepts the to be governed by the laws of Kenya in regards to the validity, application, interpretation, execution of the provisions of the General Conditions and / or privacy policies. 

Any communication relating to these General Terms and / or use of the Site must be made by sending an e-mail to the following address: info@grandwinstonhotel.com

  1. Disclaimers.

As a condition of your use of this Website, you warrant to Grand Winston Hotel that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. 

Grand Winston Hotel assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, profanity, danger, or inaccuracy contained in any information within such locations on the Website. 

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

Grand Winston Hotel  reserves the right to change the General Terms, informing users on the Site. Therefore, it invites the User to consult the General Terms each time before accessing and / or booking.